-Software & Product/Service Licenses
First time purchases of (“RYIU”) Licenses and any other branded (“RYIU”) companion, commercial or derivative licenses sold by RYI Unity LLC come with a 100% money back guarantee within 30 days from the original date of sale. Subsequent (“RYIU”) License subscription renewal fees whether they are Annual subscription renewals or monthly subscription renewal fees, are not refundable. We reserve the right at our discretion to offer exchanges on these products/services, but make NO guarantees.
“NON Personalised” or “NON customized” Merchandise not BUNDLED or marked down in a sale, sold by RYI Unity LLC. comes with a 100% money back guarantee within 30 days from the original date of sale. Customer is responsible for cost of return shipping.
We reserve the right at our discretion to offer exchanges on these products/services, but make NO guarantees.
ALL returnable merchandise MUST be in new condition with NO signs of wear, with tags still on, original packaging, original condition, etc. Customer can choose from cash refund or in store credit OR exchange for a product of equal value, etc.
Restocking fees may apply.
To initiate a claim for refund or exchange please email our refunds email at;
-Digital Blockchain Products NO REFUNDS
We reserve the right to decide to exchange digital blockchain products but generally make NO such guarantee.
ALL products marked down, on sale or otherwise discounted are considered “final sale”
ADDITIONAL REFUND TERMS
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery WITH our written permission issued before return..
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email our refunds email at;
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable AND approved by us, in writing before sending item back)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email our refunds email at;
and send your item to: 751 S. Weir Canyon Rd. Ste 157 – 1079 , Anaheim Hills, CA, 92808, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to:
751 S. Weir Canyon Rd. Ste 157 – 1079 , Anaheim Hills, CA, 92808, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund including a shipping label including postage, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WHAT DOES THE REFUND POLICY NOT COVER?
The 30 day refund policy does not apply to discounted special promotions or sales; discounted sales are not refundable for both the initial purchase and the renewal fee unless stated otherwise on the promotion page or cart.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept opened undergarment products, or products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items